SHIPPING
AUSTRALIA
We offer standard shipping with a tracking number from $11. / For express shipping with a tracking number from $16.
Shipping is based on weight and calculated at checkout.
NEW ZEALAND
We offer standard shipping from $20 / for express shipping to New Zealand from $35.
Shipping is based on weight and calculated at checkout.
UNITED STATES
We offer standard shipping from $30. / For express shipping from $45 to the state.
Shipping is based on weight and calculated at checkout.
ALL OTHER COUNTRIES
We offer standard shipping from$40. /For express shipping from $55 to all other countries.
Once you receive a confirmation email that your order has been shipped, please allow the following number of days from dispatch date for your order to arrive:
|
|
Standard |
Express |
|
Australia |
3-7 business days |
1-3 business days |
|
New Zealand |
8 - 12 business days |
4 - 8 business days |
|
United States |
7 -14 business days |
4 - 8 business days |
|
All other countries |
9 - 25 business days |
Not available |
Delivery times are a guide for metropolitan areas only. Delivery may take longer for regional areas.
CARRIER
We use Australia Post/Sendle. Our orders are processed and dispatched within 24-48 hours from Sydney, Australia.
TAXES AND DUTIES
For international customers, our retail prices and shipping charges exclude any local customs fees, taxes and duties. Any additional fees charged by each individual country are the sole responsibility of the customer. For more information on customs and duties charges, please contact your local customs office.
CURRENCY
You may use the currency converter on our website to view retail prices in select currencies with the latest exchange rate.
Please note all orders are transacted in AUD. Your credit card processor may charge a currency conversion fee. Exchange rates change daily so we cannot be responsible for any loss incurred as a result of currency fluctuation.
If you have any questions regarding your order, please contact hello@matchaandforest.com.au.
**Please allow extra time during busy periods (i.e. Christmas, sales).